Refund Policy
By purchasing a plan or related service from AIAlphaVideos.cloud, you agree to this Refund Policy and the pricing, billing, and subscription terms shown at checkout or elsewhere on the site.
Refund eligibility
- Refunds, if offered, are generally limited to the conditions described at checkout or in the applicable plan terms.
- We may decline refunds for completed services, partially used billing periods, or accounts that violate our Terms of Service.
- Promotional, discounted, or trial offers may have different refund conditions.
Requesting a refund
- Contact support as soon as possible with your account email and purchase details.
- Include a short explanation of the issue and any supporting information.
- Refund requests may be reviewed on a case-by-case basis.
Processing
If a refund is approved, it will be issued using the original payment method when possible. Processing times may vary depending on the payment provider and your bank or card issuer.
Chargebacks and disputes
We encourage you to contact us first so we can try to resolve billing concerns directly. Initiating a chargeback or payment dispute may delay resolution and could result in account restrictions while the matter is reviewed.
Changes to this policy
We may update this Refund Policy from time to time. If we make changes, we will revise the date on this page and may provide additional notice where appropriate.
Contact us
If you have questions about refunds, please contact us through the support or contact channels available on the site.